Privacy Policy

PokieSurf Casino is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. This Policy forms part of our Terms and Conditions. We may update this Policy from time to time and will notify you by posting the revised version on our platform.

Personal Data We Collect

Personal Data means any information that can identify you as an individual. This may include:

Full name and date of birth;
Home or other physical address;
Email address and phone number;
Billing and payment details;
Transaction history and account preferences.

We also automatically collect technical data when you use our services, including your IP address, browser type, pages visited, language settings, and access times. This data is stored on secure servers located in Germany and other locations as required.

How We Collect Your Data

We collect Personal Data directly from you when you register, make a transaction, or contact us. We may also collect data automatically through cookies and server logs, or receive it from third-party service providers and lawfully obtained customer lists. We do not collect Personal Data without your knowledge.

Use of Your Personal Data

We use your Personal Data to provide and improve our services, verify your identity, process transactions, deliver customer support, meet legal obligations, and send you promotional communications about our products and those of our partners (where you have not opted out). Participation in any surveys or contests is voluntary. If you win a prize, you consent to the use of your name for promotional purposes unless prohibited by law.

Disclosure of Your Personal Data

We may share your Personal Data with trusted third-party service providers who assist us in operating our platform, with selected business partners for marketing purposes, and with law enforcement or regulatory authorities when required by law. If we suspect fraud, cheating, or other prohibited activity, we reserve the right to share relevant information with other gaming operators, banks, credit card companies, and relevant authorities. For addiction prevention research, data may be anonymised and provided to relevant institutions.

Cookies

We use cookies and similar technologies, including Flash cookies, to improve your experience and monitor site usage. We use session cookies, persistent cookies, and analytical cookies. You may adjust your cookie preferences through your browser settings, though doing so may limit certain features of our site.

Payment Processing

To play real-money games, we use third-party payment processors to handle financial transactions. By accepting this Policy, you consent to the transfer of necessary Personal Data to these processors, including cross-border transfers where required.

Security Reviews

We may conduct security reviews at any time to verify your registration details and monitor for fraudulent or unlawful activity. By using our services, you authorise us to share your Personal Data with third parties, including credit agencies, for this purpose.

Data Security

We store your Personal Data in an encrypted, password-protected database on a secure network protected by industry-standard firewall software. Our services support SSL Version 3 with 128-bit encryption. We require our affiliates, agents, and suppliers to maintain equivalent security standards.

Protection of Minors

Our services are intended for persons aged 18 or over (or the lawful age of majority in their jurisdiction). We do not knowingly collect data from minors. If we become aware that a minor has submitted Personal Data, we will delete it from our records promptly.

International Data Transfers

Your Personal Data may be stored and processed in countries other than your own. By using our services, you consent to such transfers. We take steps to ensure that our partners and service providers maintain appropriate privacy standards regardless of location.

Your Rights

You may at any time: opt out of marketing communications through your account settings or by contacting us; request access to or correction of your Personal Data; or lodge a complaint with a relevant supervisory authority under Article 77 of the GDPR. To exercise your rights, please contact our Customer Service team.

Third-Party Websites

Our website may contain links to third-party sites that are not covered by this Privacy Policy. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Legal Disclaimer

Our services are provided on an "as-is" and "as-available" basis. We are not liable for indirect, incidental, or consequential damages relating to the use or disclosure of your Personal Data resulting from events beyond our reasonable control.

Your use of our services constitutes your agreement to this Privacy Policy. This Policy supersedes all prior versions and should be read alongside our Terms and Conditions. Continued use of our services following any update to this Policy constitutes your acceptance of the revised terms.